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🚚 Shipping Policy – Kwik Hardware
At Kwik Hardware, we aim to deliver your products quickly, safely, and reliably. This Shipping Policy outlines our delivery options, timelines, and terms to ensure a smooth experience for every customer.
1. 📦 Order Processing
- Orders placed before 12:00 PM (AEST) on business days are typically processed the same day.
- Orders placed after 12:00 PM or on weekends/public holidays will be processed the next business day.
- Custom glass or made-to-order items may require additional lead time. Estimated dispatch dates will be confirmed upon order.
2. 🚛 Delivery Options
We offer multiple delivery methods across Australia:
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 3–7 business days | Available nationwide |
| Express Shipping | 1–3 business days | Metro areas only |
| Local Pickup | Same day (by appointment) | Available at select Kwik Hardware locations |
| Bulk or Pallet Delivery | 5–10 business days | For large or heavy items |
Delivery times may vary depending on location, product type, and courier availability.
3. 🌏 International Shipping
Kwik Hardware currently ships within Australia only. For international inquiries, please contact our support team to discuss custom arrangements.
4. 📍 Tracking & Notifications
- Once your order is dispatched, you’ll receive a tracking number via email or SMS.
- You can track your shipment through the courier’s website or contact our team for assistance.
5. 📐 Oversized & Fragile Items
- Large glass panels, shower screens, and other fragile items are shipped via specialized carriers with protective packaging.
- Additional handling fees may apply and will be quoted during checkout or order confirmation.
6. ❗ Delays & Exceptions
- Kwik Hardware is not liable for delays caused by courier disruptions, extreme weather, or incorrect delivery information.
- If your order is delayed, our team will notify you and work to resolve the issue promptly.
7. 🚫 Failed Deliveries
- If a delivery attempt fails due to incorrect address or unavailability, re-delivery fees may apply.
- Please ensure someone is available to receive the goods during the expected delivery window.
For questions or special delivery requests, contact us at shipping@kwikhardware.com.au or call 02 8772 6548.
Kwik Hardware – Delivered with care. Built to last.
