Dispute Resolution

⚖️ Dispute Resolution – Kwik Hardware

At Kwik Hardware, we are committed to delivering high-quality products and services with integrity and transparency. While we strive to ensure every transaction runs smoothly, we understand that disputes may occasionally arise. This policy outlines the steps we take to resolve issues fairly, efficiently, and respectfully.

1. 🗣️ Open Communication First

If you have a concern regarding your order, product, or service:

• Please contact our Customer Support team at support@kwikhardware.com.au or call [hotline number].
• Provide relevant details such as your invoice number, product name, and a description of the issue.
• Most disputes can be resolved quickly through direct communication.

2. 🔁 Escalation Process

If your concern is not resolved at the initial level:

• You may request an escalation to our Dispute Resolution Team.
• A senior team member will review your case, investigate the issue, and provide a formal response within 5–7 business days.

3. 🧩 Resolution Options

Depending on the nature of the dispute, we may offer:

• Repair or replacement of defective items
• Partial or full refund (subject to our Return & Warranty Policies)
• Store credit or alternative compensation

Our goal is to reach a resolution that is fair and aligned with our service standards.

4. ⚖️ Mediation & Legal Rights

If a resolution cannot be reached through internal processes:

• You may seek independent mediation through an accredited third-party body such as the Australian Small Business and Family Enterprise Ombudsman (ASBFEO).
• Legal action may be pursued in accordance with applicable laws in the state of New South Wales, Australia, where Kwik Hardware is registered.

5. 📄 Chargebacks & Payment Disputes

If you initiate a chargeback or dispute a payment with your financial institution:

• Kwik Hardware will be notified and may provide documentation to support the original transaction.
• We encourage customers to contact us directly before initiating external disputes to avoid delays and miscommunication.

We value your trust and are committed to resolving disputes with professionalism and care.
For further assistance, please reach out to sales@kwikhardware.com.au.

Kwik Hardware – Built on trust. Resolved with integrity.